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Refund Policy

We aim to provide excellent telecom services, but if a refund is needed, our policy is as follows:
 
1. Eligibility for Refund
 
Refunds are considered for:
 
  • Service Outages caused by our network
  • Billing Errors
  • Service Cancellations within a specified period (e.g., 7-14 days), minus administrative fees
 
2. Non-Refundable Services
 
  • Activation/installation fees
  • Usage-based charges (e.g., international calls)
  • Prepaid services, unless due to our error
 
3. Request Process
 
  • Contact our support team within 30 days of the issue at +18886293530.
  • Approved refunds will be processed within 10-15 business days.
 
4. Exceptions
 
Refunds won’t be issued for:
 
  • External issues outside our control (e.g., weather)
  • Misuse or violations of our terms
  • Late requests (after 30 days)
 
For more details or assistance, contact us at +18889846210 or info@telecomsols.com.

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