We aim to provide excellent telecom services, but if a refund is needed, our policy is as follows:
1. Eligibility for Refund
Refunds are considered for:
- Service Outages caused by our network
- Billing Errors
- Service Cancellations within a specified period (e.g., 7-14 days), minus administrative fees
2. Non-Refundable Services
- Activation/installation fees
- Usage-based charges (e.g., international calls)
- Prepaid services, unless due to our error
3. Request Process
- Contact our support team within 30 days of the issue at +18886293530.
- Approved refunds will be processed within 10-15 business days.
4. Exceptions
Refunds won’t be issued for:
- External issues outside our control (e.g., weather)
- Misuse or violations of our terms
- Late requests (after 30 days)
For more details or assistance, contact us at +18889846210 or info@telecomsols.com.